Sarnova HC, LLC

Customer Service Administrator- Bound Tree Medical

# of Openings
Customer Service/Support

Company Overview

Sarnova, a family of companies: Tri-anim Health Care, Bound Tree Medical, EMP & DXE Medical.


Sarnova is the leading national specialty distributor of health care products in the emergency medical services (EMS) and respiratory markets. The company operates through two market-leading distributors: Tri-anim, the largest specialty distributor of respiratory products, and Bound Tree Medical, the largest supplier of EMS products. Together, Tri-anim and Bound Tree offer more 100,000 health care products to 20,000 hospitals and emergency care providers across the country. Sarnova is the only national distributor that can offer expertise and support across multiple specialty health care markets. EMP has been serving the emergency medical supply and equipment needs of EMS, first responders, fire and rescue, public safety, hospitals, colleges and universities, and more.


DXE Medical’s focus of selling re-certified defibrillators has grown to both selling and servicing all brands of new and re-certified defibrillators, vital signs monitors, EKGs, automated external defibrillators (AEDs), pulse oximeters and much more.

Responsibilities and Qualifications



The role of the Customer Service Administrator is to work on day-to-day operations of the Customer Service Department, as well as special projects.


Essential Duties and Responsibilities:

  • Act as back-up for main reception desk.
  • Order entry – Enter electronic, fax, and e-mail orders into the computer system.
  • Communicate with customers via phone, fax, or e-mail.
  • Follow-up and provide status information to customers regarding order status and shipments as requested.
  • Prioritize and organize daily follow-ups to ensure timely resolution.
  • Track and follow up on Drug Authorizations.
  • Communicate with accounting and warehouses with credit information, shipping instructions, changes and cancellations, as they assist CSRs.
  • Work with other departments to meet customer expectations and fulfill promises, as they assist CSRs.
  • Maintain a basic knowledge of products sold by Bound Tree Medical, including new or revised information on products or merchandise such as product capability, pricing, credit, warranties and shipping.
  • Participate in all Customer Service training programs.
  • Take Customer Service phone call overflow.

Skills/Experience Required:

  • Excellent customer relations skills.
  • Strong attention to detail and accuracy.
  • Excellent follow-up skills.  Can research problems with the appropriate individuals and respond to the customer (either internal or external) within the time frame given.
  • Basic understanding of EMS and/or medical technology or equivalent.
  • Excellent interpersonal skills.
  • Demonstrated ability to work effectively with people at all levels within the company .
  • Excellent communication skills, both written and verbal.
  • Strong computer skills with basic understanding of  MS Outlook, Word and Excel.


  • 1-3 years of customer service experience

Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Disabled/Veteran  


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