Sarnova is the leading national specialty distributor of health care products in the emergency medical services (EMS) and respiratory markets. The company operates through several market-leading distributors including Tri-anim Health Services, the largest specialty distributor of respiratory products, Bound Tree Medical, the largest supplier of EMS products, EMP and Cardio Partners, a full Sudden Cardiac Arrest Solution provider that specializes in CPR Training, Program Management, AEDs, Defibrillators, Accessories and Service.
We offer more 100,000 health care products to 20,000 hospitals and emergency care providers across the country. Sarnova is the only national distributor that can offer expertise and support across multiple specialty health care markets.
The primary responsibilities of this position are to deliver accurate and timely answers to CSR questions, provide quality and efficient customer service to customers through all offered channels, and support to the Supervisor in achieving daily service goals. Additionally, the Customer Service Team Lead is responsible for assisting the Customer Service Supervisor with development, training, scheduling, and reward/recognition programs. They will serve as a back-up for the team and take in-bound calls from customers wishing to place orders for medical supplies or place outbound calls to follow up and provide status information to customers as needed. The Team Lead may be required to step in for a Supervisor when not available.
Essential Duties and Responsibilities:
Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled