Sarnova HC, LLC

  • Customer Service Representative- Cardio Partners

    Job Locations US-OH-Dublin
    # of Openings
    Customer Service/Support
  • Company Overview

    Sarnova is the leading national specialty distributor of health care products in the emergency medical services (EMS) and respiratory markets. The company operates through several market-leading distributors including Tri-anim Health Services, the largest specialty distributor of respiratory products, Bound Tree Medical, the largest supplier of EMS products, EMP and Cardio Partners, a full Sudden Cardiac Arrest Solution provider that specializes in CPR Training, Program Management, AEDs, Defibrillators, Accessories and Service. 


    We offer more 100,000 health care products to 20,000 hospitals and emergency care providers across the country. Sarnova is the only national distributor that can offer expertise and support across multiple specialty health care markets.

    Responsibilities and Qualifications


    The primary responsibilities of this position are to provide quality and efficient customer service support to the Training Division customers through efficient daily order entry, fielding inbound calls and other related activities. Coordinates customer service efforts with other customer service locations and other departments.


    Essential Duties and Responsibilities:

    • Ensure all orders are entered correctly and efficiently for the Training Division.
    • Professionally respond to inbound calls from both the customers as well as the division team.
    • Enter training invoices promptly and accurately.
    • Respond to Helpdesk tickets and inquiries.
    • Follow set procedures to improve the organization and efficiency of the department.
    • Follow set work schedules, according to workloads.
    • Provide input of processes and procedures. Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers.
    • Support work procedures and processes of company and departmental standards, procedures, and strategic directives.
    • Respond to CS requests in a professional and timely manner escalating those beyond individual accountability.
    • Support daily direction and communication of customer service ops issues.
    • Support meeting customer service metrics, goals and team growth measures.
    • Consult with Sales, Purchasing, Warehouse, and Operations as needed to address customer inquiries or concerns.
    • Be a resource for the team; or employees that experience order entry problems.
    • Attends management training classes and meetings assigned.
    • Other projects and duties as assigned and needed based on business needs.



    • 2-4 years of experience in customer service.
    • Associate Degree or equivalent work experience.
    • Experience working within a distribution company preferred.
    • Proficient in the use of MS Outlook, Word and Excel, Order entry.


    Skills/Experience Required:

    • Able to set a positive example for others.
    • Ability to maintain high degree of motivation and providing highest levels of customer satisfaction.
    • Ability to multi-task and maintain organization in a fast paced, changing environment.
    • Strong interpersonal skills. Must be able to develop and maintain cooperative working relationships with customers and co-workers, and peers.
    • Ability to accurately assess a situation and identify, resolve, and escalate if necessary, customer problems.
    • Excellent communication skills, both written and verbal. Able to present information and solutions in a professional manner.





    Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled


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