Sarnova HC, LLC

  • Scheduling Coordinator

    Job Locations US-OH-Dublin
    ID
    2018-2206
    # of Openings
    1
    Category
    Customer Service/Support
  • Company Overview

    Sarnova is the leading national specialty distributor of health care products in the emergency medical services (EMS) and respiratory markets. The company operates through several market-leading distributors including Tri-anim Health Services, the largest specialty distributor of respiratory products, Bound Tree Medical, the largest supplier of EMS products, EMP and Cardio Partners, a full Sudden Cardiac Arrest Solution provider that specializes in CPR Training, Program Management, AEDs, Defibrillators, Accessories and Service.

    We offer more 100,000 health care products to 20,000 hospitals and emergency care providers across the country. Sarnova is the only national distributor that can offer expertise and support across multiple specialty health care markets.

    Responsibilities and Qualifications

    Summary:

    The Scheduling Coordinator will be responsible for working directly with customers and the national training staff to assist in the assignment, delivery and completion of certification courses. This role will also assist with customer inquiries and administrative support.

     

    Essential Duties and Responsibilities:

    • Schedule training classes with instructors and customer training sites.
    • Monitor systems and schedules to ensure new classes, pending classes and upcoming classes are being handled appropriately.
    • Collaborate with internal Customer Service Representatives for course inquires and scheduling.
    • Maintain and update instructor records to comply with company policies.
    • Work with customers to answer any questions and resolve all issues and concerns in a responsive and professional manner.
    • Support management with national conference calls and presentations.
    • Process certification cards/e-cards and ensure timely delivery to customers via mail or e-mail.
    • Assist Management Scout Instructors with preparing for the interview monitoring process.
    • Maintain open communication with management in regards to instructor, training site, or schedule issues.

     

    Qualifications:

    • High school diploma or equivalent required.
    • At least 2-3 years of customer service experience.
    • Strong computer skills. Basic understanding of MS Outlook, Word and Excel.
    • Medical experience and CPR Certification preferred.

     

    Skills/Experience Required:

      • Strong interpersonal skills.         Must be able to develop and maintain cooperative working relationships with customers and co-workers.
      • Ability to accurately assess a situation and identify and resolve customer problems.
      • Must possess self-motivation and the initiative to exceed customer expectation.
      • Superior communication skills, both written and verbal.
    • Excellent attention to detail and accuracy.
    • Capable of working independently with minimum supervision.
    • Excellent follow-up capabilities.
    • Ability to handle multiple tasks/projects simultaneously and be customer service-oriented.

     

    Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled

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