Sarnova HC, LLC

  • Collections Analyst - Sarnova

    Job Locations US-OH-Dublin
    # of Openings
  • Company Overview

    Sarnova is the leading national specialty distributor of health care products in the emergency medical services (EMS) and respiratory markets. The company operates through several market-leading distributors including Tri-anim Health Services, the largest specialty distributor of respiratory products, Bound Tree Medical, the largest supplier of EMS products, EMP and Cardio Partners, a full Sudden Cardiac Arrest Solution provider that specializes in CPR Training, Program Management, AEDs, Defibrillators, Accessories and Service. 


    We offer more than 100,000 health care products to 20,000 hospitals and emergency care providers across the country. Sarnova is the only national distributor that can offer expertise and support across multiple specialty health care markets.

    Responsibilities and Qualifications




    The Collections Analyst serves our customers and helps the Company meet its sales and profit objectives through the appropriate extension of credit and the timely collection of receivables.  They help the Company create financial flexibility by lowering our working capital requirements through sustained DSO management and a reduction in our exposure to bad debt.  The Collections Analyst abides by the appropriate systems and controls that are in place to adequately protect company assets.


    Essential Duties and Responsibilities:

    • Work with our customers and account managers to resolve all billing issues in a responsive and professional manner.
    • Research discrepancies between the customers’ records and expectations with the Company’s records.  Provide customers with account reconciliations, proof of deliveries, return information etc. to resolve any inconsistencies between the customer and the Company.
    • Actively collect payments from customers in a timely manner.
    • Lower the Company’s exposure to bad debt through consistent and diligent adherence to our collection policy.
    • Maintain accurate contact information on our customers and adequately document all correspondence (both oral and written) with our customers.
    • Ensure the timely communication of monthly statements using our customers’ preferred method (mail, fax or e-mail).
    • Establish and maintain a standardized routine for sending collection letters (15 day, 60 day, etc) to our customers.


    Skills/Experience Required:

    • Effective communication skills, both oral and written.
    • Demonstrated ability to work effectively in an integrated accounting system.
    • Proficiency in Excel, Word and Outlook.
    • 3-5 years of collections experience, preferably in commercial collections.
    • Customer service-orientated.
    • Desire to take ownership of accounts and develop and sustain successful relationships with our customers.
    • Detail-orientated with the ability to work through a large amount of detail to reconcile accounts and resolve customer issues.
    • Sense of accountability for results and the results of the collections team.
    • Goal centered motivation; results-driven.
    • Willingness to do whatever it takes to serve the customer and meet collection goals.
    • Ability to work independently with minimum supervision.
    • Desire to belong to a team and to contribute to the success of the larger organization.
    • Ability to communicate any issues or problems with a supervisor on a timely basis.


    Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EEO/M/F/Veterans/Disabled



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