Sarnova HC, LLC

  • Sales Support Associate - Tri-anim Health Services

    Job Locations US-MN-Minneapolis
    # of Openings
  • Company Overview

    Sarnova is the leading national specialty distributor of health care products in the emergency medical services (EMS) and respiratory markets. The company operates through several market-leading distributors including Tri-anim Health Services, the largest specialty distributor of respiratory products, Bound Tree Medical, the largest supplier of EMS products, EMP and Cardio Partners, a full Sudden Cardiac Arrest Solution provider that specializes in CPR Training, Program Management, AEDs, Defibrillators, Accessories and Service. 


    We offer more than 100,000 health care products to 20,000 hospitals and emergency care providers across the country. Sarnova is the only national distributor that can offer expertise and support across multiple specialty health care markets.

    Responsibilities and Qualifications


    The Sales Support Representative is responsible for providing sales support to the Tri-anim based outside and inside sales teams. The individual will be responsible for running and analyzing sales reports for additional customer follow-up and to support inside/outside sales representatives with customer follow-up. Responsibilities include fulfilling product requests, literature requests, marketing campaigns, providing information on shipping and service inquiries, and pricing and quoting items. 


    Essential Duties and Responsibilities:

    • Review and follow-up on backorders daily.
    • Be able to research and provide technical and manufacturer product specs including searching for new or hard to find products that customers request.
    • Help resolve and communicate customer issues related to backorders, delivery times, product substitutions and pricing.
    • Research alternative products for customers including existing and research possible comparable new item options.  New item set up.
    • Assist with drop shipments or overnight deliveries requested by customers.
    • Assist with bids and pricing requests.
    • Help ensure the proper samples, studies and literature are sent to customers for product evaluations.
    • Assist with quotes for customers and for complex capital quotes.
    • Resolve customer complaints and assist with returned items.  Collaborate with regulatory department on defective products.
    • Support sales with all aspects of the sales process for customers, and customers in remote locations.
    • Analyze and run reports in Excel.
    • Monitor Account Managers’ questions and complaints and act as a liaison between the Account Manager and various company departments.
    • Participate in product training classes.
    • May maintain records and assist in the preparation of required reports.
    • Maintain positive professional communication with all Account Managers, customers, and departments.
    • Assist sales team in configuring complex product solutions such as hose assemblies, blenders, custom products and other specialty products and equipment.
    • Interact with customers and manufacturers for customer needs.
    • Provide assistance to Account Managers by resolving product and process inquiry/providing guidance in oral/written form.
    • Process specialty promotion orders.



    • Two plus years in a Sales Support Role or Customer Service position with a proven track record of success.
    • Clinical experience with technical respiratory parts preferred but not required.


    Skills/Experience Required:

    • Able to work successfully in a changing environment.
    • Impeccable interpersonal and communication skills.
    • Ability to consult and assess needs of sales organization and serve as strategic problem-solver.
    • Sound judgment and analytical skills with demonstrated ability to analyze complex issues and develop alternative solutions.
    • Able to use a computerized data entry and/or computer tracking system.
    • Strong researching skills.
    • Strong note taking skills with the ability to organize and follow.
    • Ability to establish and maintain relationships with co-workers, customers and suppliers.
    • Motivated self-starter with the ability to manage multiple projects.
    • Ability to work independently successfully.
    • Strong PC skills and proficiency with Microsoft Office Suite.


    Travel Requirement

    • Occasional travel required to Ohio for onsite training including attendance and participation in the National Sales Meeting.
    • Ongoing training and development as it relates to products, sales and the industry.  Training may include live on-site training, webinars, and conference calls.



    Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including a 401(k) Plan. EEO/M/F/Veterans/Disabled









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