Essential Duties and Responsibilities:

• Review and follow-up on backorders daily.
• Be able to research and provide technical and manufacturer product specs including searching for new or hard to find products that customers request.
• Help resolve and communicate customer issues related to backorders, delivery times, product substitutions and pricing.
• Research alternative products for customers including existing and research possible comparable new item options.  New item set up.
• Assist with drop shipments or overnight deliveries requested by customers.
• Assist with bids and pricing requests.
• Help ensure the proper samples, studies and literature are sent to customers for product evaluations.
• Assist with quotes for customers and for complex capital quotes.
• Resolve customer complaints and assist with returned items.  Collaborate with regulatory department on defective products.
• Support sales with all aspects of the sales process for customers, and customers in remote locations.
• Analyze and run reports in Excel.
• Monitor Account Managers’ questions and complaints and act as a liaison between the Account Manager and various company departments.
• Participate in product training classes.
• May maintain records and assist in the preparation of required reports.
• Maintain positive professional communication with all Account Managers, customers, and departments.
• Assist sales team in configuring complex product solutions such as hose assemblies, blenders, custom products and other specialty products and equipment.
• Interact with customers and manufacturers for customer needs.
• Provide assistance to Account Managers by resolving product and process inquiry/providing guidance in oral/written form.
• Process specialty promotion orders.

Qualifications:

• Two plus years in a Sales Support Role or Customer Service position with a proven track record of success.
• Clinical experience with technical respiratory parts preferred but not required.

Skills/Experience Required:

• Able to work successfully in a changing environment.
• Impeccable interpersonal and communication skills.
• Ability to consult and assess needs of sales organization and serve as strategic problem-solver.
• Sound judgment and analytical skills with demonstrated ability to analyze complex issues and develop alternative solutions.
• Able to use a computerized data entry and/or computer tracking system.
• Strong researching skills.
• Strong note taking skills with the ability to organize and follow.
• Ability to establish and maintain relationships with co-workers, customers and suppliers.
• Motivated self-starter with the ability to manage multiple projects.
• Ability to work independently successfully.
• Strong PC skills and proficiency with Microsoft Office Suite.

Travel Requirement

• Occasional travel required to Ohio for onsite training including attendance and participation in the National Sales Meeting.
• Ongoing training and development as it relates to products, sales and the industry.  Training may include live on-site training, webinars, and conference calls.